Shipping & Delivery

At Whole Melt Extracts, we aim to make order fulfillment and delivery as clear and dependable as possible.

This Shipping & Delivery page explains how orders are processed, where we ship, how tracking works, what to expect from delivery timelines, and what to do if a shipment is delayed, lost, damaged, or returned.

Where We Ship

We ship to customers across all 50 U.S. states according to our store policies and any applicable restrictions.

Availability may depend on the product, destination, carrier requirements, and other order-specific factors.

Customers are responsible for providing complete and accurate delivery information at checkout.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it enters our processing workflow.

Processing may include:

  • Order verification

  • Payment confirmation

  • Product preparation

  • Packaging

  • Shipping-label creation

  • Final fulfillment checks

Processing times may vary depending on order volume, product availability, holidays, weekends, and other operational factors.

An order is not considered shipped until it has been transferred to the applicable delivery provider and shipping confirmation has been issued.

Shipping Confirmation

Once your order has been prepared and shipped, you will receive shipping confirmation where available.

This may include:

  • Tracking information

  • Carrier details

  • Shipment status

  • Delivery updates

Please make sure the email address and contact information entered during checkout are accurate so you can receive important order communications.

Tracking Your Order

When tracking is available, you can use the tracking information provided after shipment to follow the progress of your delivery.

Tracking updates are controlled by the carrier and may not always appear immediately after the shipping label is created.

It is normal for there to be a short period between label creation and the first carrier scan.

If your tracking information has not updated for an unusual amount of time, contact our customer support team for assistance.

Estimated Delivery Times

Delivery times depend on several factors, including:

  • Shipping destination

  • Carrier network

  • Order processing time

  • Weekends and holidays

  • Weather conditions

  • Transportation disruptions

  • High-volume shipping periods

  • Other events outside our direct control

Any delivery date provided should be treated as an estimate unless explicitly stated otherwise.

Carrier delays can occasionally occur after an order has already left our facility.

Delivery Delays

A shipment being delayed does not automatically mean that it has been lost.

If tracking shows movement but the delivery date has changed, the carrier may still be processing the package through its network.

Common causes of delays can include:

  • Severe weather

  • Carrier congestion

  • Holiday volume

  • Transportation interruptions

  • Incorrect routing

  • Local delivery disruptions

  • Operational delays

If your shipment experiences an extended or unusual delay, contact us and we will review the available tracking information.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address during checkout.

Before completing your order, please review:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

If you notice an error after placing your order, contact us immediately.

We will try to update the address if the order has not yet entered final processing or shipment.

Once a package has been transferred to the carrier, address changes may no longer be possible.

Whole Melt Extracts cannot guarantee refunds or replacements for orders that are undeliverable because incorrect or incomplete delivery information was provided by the customer, except where otherwise required by applicable law.

Changing Your Shipping Address After Ordering

If you need to change your delivery address, contact our customer support team as soon as possible and include your order number.

Address changes are only possible when the order has not yet progressed too far through fulfillment.

Submitting an address-change request does not guarantee that the change can be completed.

You should wait for confirmation from our support team.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, first check:

  1. The delivery location around your property.

  2. Your mailbox or parcel area.

  3. Other members of your household.

  4. Building reception or management, if applicable.

  5. Nearby neighbors where appropriate.

  6. Any delivery notes shown in the tracking information.

If the package still cannot be located, contact the carrier when appropriate and then reach out to our customer support team with your order number and tracking information.

We will review the available shipment details and assist where possible.

Lost Packages

If a package appears to have been lost in transit, contact our support team.

Depending on the circumstances, we may need to work with the shipping provider to determine the shipment status.

Carrier investigations can take time, and a replacement or refund may not be approved until the shipment has been reasonably confirmed as lost.

If an eligible shipment is confirmed as lost, we will provide an appropriate resolution in accordance with our applicable store policies.

Damaged Shipments

If your package arrives visibly damaged, keep the product and all shipping materials.

Contact us as soon as possible and provide:

  • Your order number

  • Clear photographs of the shipping package

  • Photographs of the product packaging

  • Photographs of the damaged item

  • A short explanation of the issue

Do not discard the shipping materials until the claim has been reviewed.

We may use the information you provide to assess whether a replacement, refund, store credit, or other resolution is appropriate.

Missing Items

If your package arrives but an item is missing, contact us and provide:

  • Your order number

  • The items you received

  • The item you believe is missing

  • Photographs of the package and contents if requested

We will review the order and fulfillment information before determining the appropriate resolution.

Incorrect Items

If you receive a product different from the item listed on your confirmed order, please do not open or use it if you intend to request a replacement.

Contact us with:

  • Your order number

  • A description of the product received

  • Clear photographs of the product and packaging

Once the issue has been verified, we will advise you on the available next steps.

Refused Deliveries

If a package is refused at delivery and returned to us, the order will be reviewed once the returned shipment is received.

Refund eligibility and any applicable shipping charges will depend on the circumstances and our Refund and Returns Policy.

Additional shipping fees may apply if redelivery is requested.

Undeliverable Packages

A shipment may be returned as undeliverable because of:

  • An incomplete address

  • An incorrect address

  • A missing apartment or unit number

  • Delivery restrictions

  • Failure to collect a package when required

  • Recipient refusal

  • Other carrier-related delivery issues

If a package is returned to us, our support team will review the circumstances and advise you of the available options.

Additional shipping charges may apply for reshipment when the original delivery failure resulted from incorrect or incomplete customer-provided information.

Shipping Costs

Shipping charges, where applicable, are displayed or communicated during the ordering process.

The final cost may depend on factors such as:

  • Delivery destination

  • Shipping method

  • Order size

  • Carrier requirements

  • Other order-specific considerations

Shipping charges may be non-refundable once an order has shipped, except where required by applicable law or where the delivery issue results from an error on our part.

Multiple-Item Orders

Orders containing multiple products may occasionally require separate handling or fulfillment.

If an order is shipped in more than one package, separate tracking information may be provided.

Receiving one package does not necessarily mean the remaining items are missing if the order was divided into multiple shipments.

Weekend and Holiday Shipping

Order processing and carrier movement may be affected by weekends and public holidays.

Orders placed near weekends or holidays may take longer to process or move through the carrier network.

Delivery estimates should take these non-business periods into account.

Severe Weather and Carrier Disruptions

Whole Melt Extracts is not responsible for delays caused by events outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Carrier network failures

  • Government actions

  • Emergency conditions

  • Regional service disruptions

We will still provide reasonable assistance when an affected order requires review.

Order Verification Before Shipping

In some cases, an order may require additional verification before shipment.

This may occur for reasons related to:

  • Payment verification

  • Fraud prevention

  • Address confirmation

  • Order-security review

  • Unusual transaction activity

If additional information is required, we may contact you before processing the shipment.

Delays caused by necessary verification are separate from carrier transit times.

Product Packaging

Orders are prepared with care to help protect products during shipment.

Customers should inspect their package promptly after delivery and keep the original packaging if there is any issue with the order.

Original packaging and product information may be required when reviewing a damaged, incorrect, missing, or verification-related claim.

Shipping and Product Verification

If you have concerns about the authenticity of a product received from our store, do not discard the packaging.

Retain:

  • The product

  • Original packaging

  • Order information

  • Product identifiers

  • Verification details

  • Relevant photographs

You can then contact our customer support team or use our product-verification resources for assistance.

Customer Responsibility

To help ensure successful delivery, customers should:

  • Provide accurate shipping information

  • Review the address before completing checkout

  • Monitor tracking updates

  • Make reasonable arrangements to receive the package

  • Contact us promptly if a delivery problem occurs

  • Keep packaging and order information when making a claim

Providing accurate information and reporting issues quickly can make shipping problems much easier to resolve.

Customer Support

Our customer support team is available 24/7 to assist with shipping and delivery questions.

When contacting us about an order, please provide your order number and any relevant tracking information so we can review the issue efficiently.

Whole Melt Extracts

Website: buywholemeltextracts.com
Email: sales@buywholemeltextracts.com

Final Note

Our goal is to provide a smooth and transparent delivery experience from order confirmation through final delivery.

We ship across all 50 U.S. states according to our store policies and applicable restrictions, provide tracking where available, and offer customer support when delivery questions or problems arise.

For refund, replacement, or return eligibility related to a shipment, please also review our Refund and Returns Policy.