Privacy Policy

Whole Melt Extracts (“Whole Melt Extracts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit, interact with, or make a purchase through our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, the choices available to you, and how you can contact us regarding your privacy.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide to Us

When you place an order, create an account, contact customer support, submit a form, request product verification, or otherwise communicate with us, you may provide information such as:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information

  • Order and transaction information

  • Products purchased or viewed

  • Customer-support communications

  • Information submitted through contact or verification forms

  • Other information you voluntarily provide

Payment Information

When you make a purchase, payment information may be collected and processed by the payment provider used to complete your transaction.

Depending on the payment method, we may receive limited transaction information such as payment status, transaction identifiers, payment method, and billing details.

Payment providers process payment information according to their own privacy and security practices.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website or page

  • Pages viewed

  • Date and time of visits

  • Website interactions

  • Approximate location derived from technical information

  • Cookie and similar technology identifiers

We may use this information to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Confirm purchases and transactions

  • Arrange shipping and delivery

  • Communicate order and shipping updates

  • Provide customer support

  • Respond to questions and requests

  • Assist with product-verification requests

  • Maintain customer accounts

  • Process refunds, cancellations, or other order-related requests where applicable

  • Detect and prevent fraud, abuse, or unauthorized transactions

  • Protect the security of our website and customers

  • Troubleshoot technical problems

  • Improve our website, products, and customer experience

  • Maintain business and transaction records

  • Comply with applicable legal obligations

  • Enforce our policies and protect our legal rights

Where permitted by applicable law, we may also use information to communicate with you about products, services, or updates that may be relevant to you.

3. WooCommerce and Ecommerce Information

Our website uses ecommerce functionality to facilitate online purchases.

When you place an order, information necessary to complete the transaction may be collected and stored, including your name, contact details, billing and shipping information, products ordered, order value, transaction information, and order status.

This information is used primarily to process your purchase, provide customer service, maintain appropriate records, and fulfill related business obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and understand how visitors interact with the site.

Cookies are small files stored on your device that can help websites remember information about your visit.

We may use cookies for purposes such as:

  • Maintaining shopping-cart functionality

  • Remembering account sessions

  • Processing checkout

  • Remembering website preferences

  • Supporting website security

  • Measuring website traffic and performance

  • Understanding how visitors use the website

  • Improving functionality and user experience

Some cookies may be essential for the operation of the website, while others may relate to analytics, preferences, or other optional functionality.

You can control certain cookies through your browser settings and, where available, the consent controls provided on our website.

Disabling necessary cookies may prevent some website features from functioning correctly.

5. Analytics

We may use analytics technologies or service providers to better understand website traffic and usage.

These services may collect information such as device information, browser information, IP address, pages visited, interactions, referral sources, and approximate geographic information.

We use analytics information to understand website performance, identify problems, improve navigation, and make our services more useful to visitors.

Where required by applicable law, non-essential analytics technologies will be used subject to appropriate consent or privacy controls.

6. How We Share Personal Information

We do not disclose personal information indiscriminately.

We may share information with service providers and other parties when reasonably necessary to operate our business and provide our services.

These may include:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Ecommerce and technical service providers

  • Email and communication providers

  • Customer-support services

  • Security and fraud-prevention providers

  • Analytics providers

  • Professional advisers such as accountants, attorneys, or consultants

These providers may receive information necessary to perform services on our behalf or in connection with your transaction.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal processes, protect our rights or property, investigate fraud or security incidents, or protect customers and others.

7. Shipping and Delivery Information

When an order requires shipment, we may provide necessary delivery information to shipping, fulfillment, or logistics providers.

This information may include:

  • Recipient name

  • Shipping address

  • Telephone number

  • Email address

  • Order or shipment reference

  • Other information reasonably required to complete delivery

Shipping providers may process this information according to their own privacy policies and legal obligations.

8. Product Verification and Customer Support

If you contact us for product verification or customer support, we may collect information necessary to investigate and respond to your request.

Depending on the request, this could include:

  • Name and contact information

  • Order number

  • Product information

  • Batch or identifying information

  • Photographs you voluntarily submit

  • Copies or screenshots of relevant product information

  • Communications between you and our support team

We use this information to provide assistance, investigate the request, maintain appropriate records, and help prevent misuse or fraudulent verification requests.

9. Marketing Communications

Where permitted by applicable law, we may send marketing or promotional communications to customers or subscribers who have provided the appropriate information or consent.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in those messages or by contacting us.

Transactional communications concerning purchases, security, account activity, verification, or customer-service matters are not necessarily considered marketing communications and may continue when needed to provide our services.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, enforcing agreements, and satisfying applicable legal, tax, accounting, or regulatory requirements.

Different categories of information may therefore have different retention periods.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

11. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our website also uses security measures intended to protect information transmitted during online transactions.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials associated with our website confidential and should contact us if you believe your account or personal information has been compromised.

12. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information.

These may include the right to request:

  • Access to personal information we maintain about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • Information about how personal information is used or disclosed

  • A copy or portability of certain personal information

  • Restriction of certain processing

  • Withdrawal of consent where processing relies on consent

  • Opt-out from certain uses or disclosures where applicable

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before completing certain privacy requests. We may also retain information when permitted or required by applicable law, including information necessary for transaction records, fraud prevention, dispute resolution, or legal compliance.

To submit a privacy request, contact us using the information provided below.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state consumer privacy laws.

Depending on the law and whether it applies to our business, these rights may include requesting access, correction, deletion, or portability of personal information and opting out of certain forms of targeted advertising, profiling, sale, or sharing of personal information.

Where legally required, we will provide mechanisms for exercising applicable rights and will not unlawfully discriminate against you for submitting a valid privacy request.

14. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the term.

Certain U.S. privacy laws may define “sale,” “sharing,” or targeted advertising more broadly and may treat some advertising or analytics activities as regulated disclosures even when no money is exchanged.

Where such laws apply to our activities, we will provide the privacy choices required by applicable law.

15. Children’s Privacy

Our website and products are intended for adults and are not directed to children.

We do not knowingly collect personal information from children through services intended for adults.

If we become aware that personal information has been collected from a child contrary to applicable law, we may take appropriate steps to delete it.

16. Third-Party Websites and Services

Our website may contain links to websites, services, or platforms operated by third parties.

We do not control the privacy practices of independent third parties.

When you leave our website or interact directly with another provider, the information you provide may be governed by that provider’s privacy policy.

We encourage you to review the privacy practices of third-party services before providing personal information.

17. Business Transfers

If Whole Melt Extracts is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any recipient of such information will be expected to handle it in accordance with applicable privacy requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Whole Melt Extracts

Website: buywholemeltextracts.com
Email: sales@buywholemeltectracts.com

We will review privacy requests and respond as required by applicable law.